Onstar
advisers are ready to call a tow truck service for you or can guide you on
every turn or save a life or deliver a baby. Since the last decades, they are
working together to keep you safe and feel more secure. The iconic blue Onstar
button is a real person on the other end to help you out in any case. They are
committed to helping the community effectively as what you can do with help is
what you can’t do without help. Either it is about collaboration with Red Cross
during a natural calamity or being first responders. The Onstar is always
committed to working hard with other leading organisation to build the
community stronger and safer.
Medical
Emergency
Onstar
has its medical staff available even on holidays to got you covered, and the
credit goes to their doctor’s training. They have top rated emergency room
physician to save every life possible. The protocols are assigned to handle the
emergency according to its category that may be administering aspirin or cardiopulmonary
resuscitation.
Onstar
is also offering their services to General motor with In-Vehicle Driver’s
Assistance Program that provides the automatic crash response remote, door unlocks,
stolen vehicle, hands-free calling, diagnostics, and navigation to its
subscribers.
In
the US and Canada, Onstar has around 5.5 million subscribers. The individual
subscriber pays a price plan around 240.9 $ per year or 24.99$ per month for
the Safety and Security Plan which includes the emergency services as well.
A total of 115,000 emergency calls were
handled in the United States and Canada as told by the Onstar spokesperson.
Just push a red emergency button inside your car in case of an emergency, and the
emergency team will respond you.
Life Savers
In
2013, Onstar was the first private nonemergency service that was recognised by
the International Academics of Emergency Response as a Medical Accredited
Centre of Excellence. The Onstar medical staff is one of the best and highly
trained with extensive experience in the field of medicine. They also provide
on-call assistance before an ambulance could arrive which can become a
difference between life and death.
In
the cased reported, they received a call from the driver as his passengers had
a sudden cardiac arrest and driver was instructed on how to do compressions by
placing hands on the chest and he was encouraged continuously until the
ambulance arrived and took over.
They
have a protocol established by International Academics of Emergency Dispatch
for a medical emergency. About 110 Onstar emergency advisers are serving across
Canada and U.S. The advisors are also trained every week how to handle the crisis
if they had to navigate itself from the protocol.
Role Playing
To
check the readiness of medical advisor the fake emergency scenarios are being
created to maintain a cross check about the advisors either they are ready to
handle the emergency. All the Onstar advisors are assessed on an individual
basis. There are 12-15 Onstar life critical emergency calls every week from 2
Onstar call centres present in the U.S and Canada. One is located in Charlotte,
North Carolina and second is located in Oshawa, Ontario. Tips are also offered
to advisors to increase their performance. This is what makes the Onstar
Advisors handle the unexpected.
Another Win
During
the summer of 2014, Onstar call received a crisis call the call in afternoon
located in Oshawa. Someone was facing a breathing problem, and it became hard
to assess the situation as the patient wouldn’t able to speak up. Now a medical
advisor has to think out of the box to handle the case, and the patient was
told to honk once to give it a yes and twice to give it a no. So the patient
was asked as she can see the fire department truck, she honked once, and doors
of the car were remotely unlocked so that the emergency team can have access to
the patient.
As
soon as we receive the call Onstar emergency response team move to a vehicle
and try to pre-assess the situation to handle the scenario better.
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